Disentangled Tech, LLC
We Make Tech Make Sense.
Reduce Support Costs
When your customers can easily find the answers they need, they don’t open support tickets. Fewer tickets means you can divert resources away from support toward R&D, Sales, or other priorities.
Increase Customer Satisfaction
By the time your customers contact support, they’re already frustrated. Our job is to put helpful guidance at their fingertips so they can enjoy using your product.
Improve Feature Adoption
Your developers and engineers work hard to create new features – but if your customers don’t know they’re there, or don’t understand how to use those features, they may as well not exist.
Not Sure What You Need?
Some of our clients come in with detailed project specs. Others know they need content, but they aren’t sure if they need a series of blog posts, case studies, or user documentation.
In our documentation discovery call, our job is to listen and get to know your business and your needs. Then we can recommend the content that will make the most difference. If you’re just starting out – ask about our narrative workshop!
Meet Your Customers Where They Are
Everyone learns differently. Some of your customers love detailed written User Guides. Others prefer video tutorials. Some don’t want to go through documentation at all – they want to get right to it and expect the software to provide in-context tips and guidance.
That’s where we come in.
Phase 1: Understand
The very first thing we do is learn your product, inside and out. We come at it from an outsider’s perspective, which allows us to better document your product’s features.
We also use this phase to understand your users and your company’s unique voice.
Phase 2: Explain
Next, we write detailed explainations of each feature and how to use it. This helps ensure that we understand your product as well as you do – and that we’re using the right language to convey that understanding to your users.
Phase 3: Present
In the final step of the process we take the copy produced in Phase 2 and format it for your users – whether that means producing PDF/printed manuals, video tutorials, context-sensitive help text, knowledge base articles, or a customized solution.
Through it all, you’ll have a dedicated project advocate who keeps track of all the details.
Content Planning - when you don't know what you need (yet!)
Facilitated discovery and planning process. By the end, you’ll have complete clarity on your content and documentation strategy and a step-by-step plan to move forward.
Content Creation - when you're starting from scratch
- Up to 6 interview hours with SMEs
- Information organization
- Content planning
- Content creation
- Project nurturing
Content Upgrades - when your existing docs need help
- Up to 3 hours of interviews with SMEs
- Content editing and creation
- Project nurturing.
Content Maintenance - keep your docs up to date
This package is only available as an add-on to Content Creation or Content Upgrades packages. It is available in 5, 10, and 25-hour allotments. Services included in the hourly allotment include:
- Interviews with SMEs
- Content editing
- Project management is included free of charge.
Stop asking engineers to write documentation. They’ll be glad you did – and so will your customers.
Let's have coffee
Before you go – let’s have a cup of coffee. I’d really love to know more about your business.
Click here to grab a slot on my schedule.